Voice Recognition: Technologies and Global Markets
Table of Contents
Market Study
Published: September 2010
Pages: 172
Tables: 127
From: GBP 3344.00 Buy Now!
Research from: BCC Research
Sector: Information & Communications Technology
The voice recognition technologies market will grow at a compound annual growth rate (CAGR) of 8.8% between 2010 and 2015. The total market is valued at an estimated $38.4 billion in 2010 and is expected to reach $58.4 in 2015.
Voice recognition software technologies need hardware to transmit the signals as well as abate ambient noise. This sector of the market is worth an estimated $16.5 billion in 2010 and will grow at a 9.8% compound annual growth rate (CAGR) to reach $26.3 billion in 2015.
Automatic speech recognition and text-to-speech software work together to voice-enable many applications. Software sales will increase at a compound annual growth rate (CAGR) of 6.8%, from a value of $13.6 billion in 2010 to a value of $18.9 billion in 2015.
Additional Information
INTRODUCTION
REASONS FOR THE STUDY AND ITS IMPORTANCE
No longer narrowly associated with assistive and customer care applications, voice recognition technologies are becoming integral parts of products and services that span a much broader array of industries. With worldwide software revenues expected to reach $18.9 billion by 2015, this maturing industry owes much of its growth to advances from the critical triad of automatic speech recognition (ASR), text-to-speech (TTS), and speaker verification (SV) technologies.
Companies across all sectors, seeking a competitive edge that will differentiate them in an increasingly crowded business environment, want products that can help them retain as well as grow their customers. Brokerages, airlines, and banks rely on voice recognition functionality to not only enhance their customer contacts, but also to comply with security requirements dictated by law and the security-conscious expectations of customers.
To address the rapidly growing mobile traffic demand of such highly developed regions as North America and Europe, voice recognition providers are partnering with manufacturers who are loading their products with voice-activated multimodal options. These applications do everything from help drivers navigate to their destination and workers voice-pick warehouse inventory to aid doctors automate medical transcription processes and allow Web users to browse by voice commands.
Marketers with a watchful eye are not only training their sights on the pent-up product demand of growing Asia-Pacific populations, they are also factoring in the potential of the emerging middle class in Latin America when they develop their marketing strategies.
OBJECTIVES OF THE STUDY
Companies in the voice recognition space are facing similar challenges as other technology markets. Converging technologies offer the promise of new products and markets. But they also invite disruptive activities inherent in mergers and acquisitions — all occurring during the worst economic downturn of the new millennium.
Customers are applying the same measuring stick to voice-aided products and services as they do to other products: They value accuracy, speed, and efficiency. Whether obtaining stock quotes from their smart phone, getting wake-up calls from voice-enabled alarm clocks, or accessing voice-translated-email, consumers not only are increasing their expectations about the content quality but also about the quality of the experience.
Traditional habits persist, especially when it comes to customer service. No matter how compelling the content or efficient the voice-enabled transaction, many consumers still prefer to talk to a live operator. They also remember unsuccessful experiences with speech recognition applications that were implemented by early industry adopters.
Choosing voice recognition solutions represents a significant information technology (IT) investment — a fact not lost on companies that, in better economic times, focus primarily on strategic growth. Compelled to keep discretionary spending to a minimum, companies are more inclined to purchase products and services that can show a quantitative return on investment. Traditionally, call centers, with their highly developed statistical databases and a multitude of speech-enabled processes, provide some of the most compelling evidence that properly integrated voice recognition applications can help companies realize cost savings of as much as 80%.
Given the continued adoption of wireless devices and the seemingly insatiable consumer and business demand for unlimited access to information, it is likely that many enterprising companies will choose voice recognition solutions, either hosted at their site or shared in a cloud-computing environment, for competitive advantage even when the short-term economic landscape remains murky.
This report will analyze in depth, voice recognition technologies and the market and applications they serve. It addresses such questions as:
Who is using these technologies?
What benefits do they accrue from using them?
At what price points do they buy them?
Which markets will reap the most benefits from their adoption?
Which issues must be addressed to generate a successful return on investment?
AUDIENCE FOR THE REPORT
This report emphasizes market potential for voice recognition technologies as well as current and future forces shaping the voice-enabled market. It is targeted at manufacturers, supply chain personnel, marketing managers, and futurists.
SCOPE OF THE REPORT
This report analyzes voice recognition technologies and their markets. It recognizes the fact that software and hardware technologies act in tandem, building the momentum needed for its success. Additionally, tracking the growth of traditional and emerging voice-enabled devices is important since these media will promote and extend voice recognition’s reach.
An overview of the voice recognition industry precedes later chapters that review the main voice recognition categories, discuss top supplier market share, new technologies, and the unique challenges faced by each category in the future. Five-year forecasts follow, segmented by voice recognition categories as well as expansion into end markets.
Succeeding chapters discuss enabling technologies, corporate and national research and development funding, the organizational and economic makeup of the voice recognition industry, and the legislative, political, and environmental issues facing the industry. The changing dynamics of international market share also are addressed.
The appendices contain upcoming voice recognition industry-related conferences and recent patent grants, as well as a list of related mergers and acquisitions, licensing arrangements, and partnerships.
METHODOLOGY AND INFORMATION SOURCES
The material presented in this report is based on information gathered from personal contacts with participants within the voice recognition industry as well as an analysis of the technologies, issues, and concerns gathered from technical papers and industry conferences. Our final analysis and projections combine the consensus of primary contacts and our assumptions regarding the impact of both historical and emerging trends.
Additional data were obtained from analysis of secondary sources. These include trade publications, trade associations, company literature, and online databases. This research was done to supplement our understanding of applications, markets, and trends in the voice recognition industry. All dollar estimates in this report are based on 2010 constant dollars.
Top of Page
Table of Contents
CHAPTER ONE: INTRODUCTION
REASONS FOR THE STUDY AND ITS IMPORTANCE
OBJECTIVES OF THE STUDY
AUDIENCE FOR THE REPORT
SCOPE OF THE REPORT
METHODOLOGY AND INFORMATION SOURCES
AUTHOR’S CREDENTIALS
RELATED BCC REPORTS
BCC ONLINE SERVICES
DISCLAIMER
CHAPTER TWO: SUMMARY
SUMMARY
SUMMARY TABLE GLOBAL VOICE RECOGNITION MARKET, THROUGH 2015 ($ BILLIONS)
SUMMARY FIGURE GLOBAL VOICE RECOGNITION MARKET, 2009-2015 ($ BILLIONS)
CHAPTER THREE: OVERVIEW
IMPORTANCE OF THE INDUSTRY
TABLE 1 GLOBAL REVENUES FORECAST FOR CUSTOMER RELATIONSHIP MANAGEMENT, THROUGH 2015 ($ BILLIONS)
INVESTOR CONFIDENCE
TABLE 2 U.S. VENTURE CAPITAL FINANCING IN RELATED SECTORS, THROUGH 2009 ($ BILLIONS)
TABLE 3 NUMBER OF U.S. SOFTWARE INDUSTRY DEALS, 2008 AND 2009
HISTORY OF THE INDUSTRY
SPEECH RECOGNITION LIFE CYCLE
TABLE 4 SPEECH RECOGNITION LIFE CYCLE
DESCRIPTION OF THE INDUSTRY: MAJOR CATEGORIES
HARDWARE
TABLE 5 INFRASTRUCTURE HARDWARE
SOFTWARE
TABLE 6 SOFTWARE
ENHANCED DEVICES
TABLE 7 ENHANCED DEVICES
FUNDAMENTAL FUNCTIONS OF VOICE TECHNOLOGY
TABLE 8 SCOPE OF REPORT CLASSIFIED BY VOICE RECOGNITION FUNCTION
SCOPE OF REPORT CLASSIFIED BY MARKET
TABLE 9 SCOPE OF REPORT CLASSIFIED BY MARKET
EFFECT ON THE FUTURE
CHAPTER FOUR: MARKETS BY PRODUCT TYPE
HARDWARE
GLOBAL HARDWARE DOLLAR SALES FORECAST
TABLE 10 GLOBAL HARDWARE MARKET FORECAST, THROUGH 2015 ($ BILLIONS)
FORECAST: 2010 HARDWARE MARKET
TABLE 11 HARDWARE SALES BY END USE, 2009 AND 2010* (%/$ BILLIONS)
FIGURE 1 HARDWARE SALES BY END USE, 2010* (%)
FORECAST: 2015 HARDWARE MARKET
TABLE 12 PERCENT OF HARDWARE SALES BY END USE, 2015 (%/$ BILLIONS)
FIGURE 2 HARDWARE SALES BY END USE, 2015 (%)
HARDWARE MARKET
SOUND CARDS
TABLE 13 GLOBAL SOUND CARD MARKET FORECAST, THROUGH 2015 ($ BILLIONS)
TABLE 14 SOUND CARD MAJOR PLAYERS, PRODUCTS, AND END MARKETS
DIGITAL SIGNAL PROCESSORS (DSP)
TABLE 15 GLOBAL DSP MARKET FORECAST, THROUGH 2015 ($ BILLIONS)
TABLE 16 DIGITAL SIGNAL PROCESSOR MAJOR PLAYERS, PRODUCTS AND END MARKETS
SOFTSWITCHES
TABLE 17 GLOBAL SOFTSWITCH MARKET FORECAST, THROUGH 2015 ($ BILLIONS)
TABLE 18 SOFTSWITCH MAJOR PLAYERS, PRODUCTS, AND END MARKETS
VOICE-ENABLED GATEWAYS
TABLE 19 GLOBAL GATEWAY MARKET FORECAST, THROUGH 2015 ($ BILLIONS)
TABLE 20 GATEWAY MAJOR PLAYERS, PRODUCTS, AND END MARKETS
GLOBAL MICROELECTROMECHANICAL SYSTEM (MEMS)
TABLE 21 GLOBAL MICROELECTROMECHANICAL SYSTEM (MEMS) MICROPHONES MARKET FORECAST, THROUGH 2015 ($ MILLIONS)
TABLE 22 WORLDWIDE MICROELECTROMECHANICAL SYSTEM (MEMS) MICROPHONE MAJOR PLAYERS, PRODUCTS, AND END MARKETS
INTEGRATED HEADSETS
TABLE 23 GLOBAL BLUETOOTH HEADSETS MARKET FORECAST, THROUGH 2015 ($ BILLIONS)
TABLE 24 INTEGRATED HEADSET USE BY FUNCTION (%)
FIGURE 3 INTEGRATED HEADSET USE BY FUNCTION (%)
TABLE 25 INTEGRATED HEADSET MAJOR PLAYERS, PRODUCTS, AND END MARKETS
SOFTWARE
GLOBAL SOFTWARE MARKET FORECAST
TABLE 26 GLOBAL SOFTWARE MARKET FORECAST, THROUGH 2015 ($ MILLIONS)
TABLE 27 GLOBAL INTERNET PENETRATION AS A PERCENTAGE OF POPULATION, 2009 (%)
FIGURE 4 GLOBAL INTERNET PENETRATION AS A PERCENTAGE OF POPULATION, 2009 (%)
FORECAST: 2010 SOFTWARE MARKET
TABLE 28 GLOBAL SOFTWARE MARKET BY END USE, 2009 AND 2010 (%/$ BILLIONS)
FIGURE 5 SOFTWARE MARKET SHARE BY END USE, 2010 (%)
FORECAST: 2015 SOFTWARE MARKET
TABLE 29 GLOBAL SOFTWARE MARKET FORECAST BY END USE, 2015 (%/$ BILLIONS)
FIGURE 6 GLOBAL SOFTWARE MARKET SHARE BY END USE, 2015
(%)
DEVELOPER KITS
TABLE 30 TYPICAL DEVELOPER KIT TOOL SUITE FOR VOICE PORTAL APPLICATION
TABLE 31 GLOBAL DEVELOPER KIT MARKET FORECAST, THROUGH 2015 ($ MILLIONS)
TABLE 32 DEVELOPER KIT MAJOR PLAYERS, PRODUCTS, AND END MARKETS
COMMERCIAL PACKAGES: AUTOMATIC SPEECH RECOGNITION
TABLE 33 GLOBAL AUTOMATIC SPEECH RECOGNITION MARKET FORECAST, THROUGH 2015 ($ MILLIONS)
Automatic Speech Recognition Market Share
TABLE 34 GLOBAL AUTOMATIC SPEECH RECOGNITION MARKET SHARE, 2009 (%)
FIGURE 7 GLOBAL AUTOMATIC SPEECH RECOGNITION MARKET SHARE, 2009 (%)
Challenges to Growth
TABLE 35 AUTOMATIC SPEECH RECOGNITION MAJOR PLAYERS, PRODUCTS, AND END MARKETS
COMMERCIAL PACKAGES: SPEAKER VERIFICATION (VOICE BIOMETRICS)
TABLE 36 GLOBAL SPEAKER VERIFICATION MARKET FORECAST, THROUGH 2015 ($ MILLIONS)
TABLE 37 TYPES OF VOICE BIOMETRIC ENGINES
TABLE 38 RANGE OF MARKETS BY APPLICATION FOR SPEECH VERIFICATION
Challenges to Growth
TABLE 39 SPEAKER VERIFICATION MAJOR PLAYERS PRODUCTS AND END MARKETS
COMMERCIAL PACKAGES: TEXT-TO-SPEECH
TABLE 40 GLOBAL TEXT-TO-SPEECH MARKET FORECAST, THROUGH 2015 ($ MILLIONS)
Challenges to Growth
TABLE 41 TEXT-TO-SPEECH MAJOR PLAYERS, PRODUCTS, AND END MARKETS
COMMERCIAL PACKAGES: AUDIO MINING (SPEECH ANALYTICS)
TABLE 42 GLOBAL AUDIO MINING MARKET FORECAST, THROUGH 2015 ($ MILLIONS)
TABLE 43 COMPARISON OF GOAL, SCOPE, AND TECHNIQUES OF TEXT AND DATA MINING
TABLE 44 AUDIO MINING MAJOR PLAYERS, PRODUCTS, AND END MARKETS
Challenges to Growth
COMMERCIAL PACKAGES: VOICE-ENABLED CALL CENTER PROCESSING AND ROUTING
TABLE 45 CALL AND CONTACT CENTER KEY CONCERNS
TABLE 46 GLOBAL VOICE-ENABLED CALL CENTER MARKET FORECAST, THROUGH 2015 ($ BILLIONS)
TABLE 47 CALL AND CONTACT CENTER TECHNOLOGY WISHLIST
TABLE 48 MAJOR CALL CENTER SPEECH TECHNOLOGY PLAYERS
COMMERCIAL PACKAGES: IVR_VOICE-ACTIVATED DIALING
TABLE 49 KEY REASONS CONTACT/CALL CENTERS ARE ATTRACTED TO HOSTED/MANAGED SERVICE IVR
TABLE 50 GLOBAL IVR_VOICE-ACTIVATED DIALING MARKET FORECAST, THROUGH 2015 ($ MILLIONS)
Emerging IVR technology
TABLE 51 VOICE-ACTIVATED DIALING MAJOR PLAYERS, PRODUCTS, AND END MARKETS
COMMERCIAL PACKAGES: VOICE-ENABLED DIRECTORY ASSISTANCE
TABLE 52 GLOBAL VOICE-ENABLED DIRECTORY ASSISTANCE MARKET FORECAST, THROUGH 2015 ($ MILLIONS)
TABLE 53 VOICE-ENABLED DIRECTORY ASSISTANCE MAJOR PLAYERS, PRODUCTS, AND END MARKETS
COMMERCIAL PACKAGES: VOICE-ENABLED OPERATING SYSTEMS
TABLE 54 GLOBAL VOICE-ENABLED OPERATING SYSTEMS SALES FORECAST, THROUGH 2015 ($ BILLIONS)
TABLE 55 VOICE-ENABLED OPERATING SYSTEMS MAJOR PLAYERS, PRODUCTS, AND END MARKETS
TABLE 56 GLOBAL MARKET SHARE OF TOP THREE OPERATING SYSTEMS, 2009 (%)
FIGURE 8 GLOBAL MARKET SHARE OF TOP THREE OPERATING SYSTEMS, 2009 (%)
ENHANCED DEVICES
GLOBAL ENHANCED DEVICE MARKET FORECAST
TABLE 57 GLOBAL MARKET FORECAST FOR ENHANCED DEVICES, THROUGH 2015 ($ MILLIONS)
FORECAST: 2010 ENHANCED DEVICES MARKET
TABLE 58 GLOBAL ENHANCED DEVICE MARKET BY END USE, 2009 AND 2010 (%/$ BILLIONS)
FIGURE 9 GLOBAL ENHANCED DEVICE MARKET SHARE BY END USE, 2010 (%)
FORECAST: 2015 ENHANCED DEVICES MARKET
TABLE 59 GLOBAL ENHANCED DEVICE MARKET BY END USE, 2015 ($ BILLIONS)
FIGURE 10 GLOBAL ENHANCED DEVICE MARKET SHARE BY END USE, 2015 (%)
ENHANCED DEVICES MARKET
POCKET ELECTRONIC LINGUISTIC DEVICES
TABLE 60 GLOBAL POCKET ELECTRONIC LINGUISTIC DEVICE MARKET FORECAST, THROUGH 2015 ($ MILLIONS)
TABLE 61 POCKET ELECTRONIC LINGUISTIC DEVICES MAJOR PLAYERS, PRODUCTS, AND END MARKETS
IP CENTREX
TABLE 62 GLOBAL IP CENTREX MARKET FORECAST, THROUGH 2015 ($ BILLIONS)
TABLE 63 IP CENTREX MAJOR PLAYERS, PRODUCTS, AND END MARKETS
VOICE-INTEGRATED WORKSTATIONS
TABLE 64 GLOBAL VOICE-INTEGRATED WORKSTATION MARKET FORECAST, THROUGH 2015 ($ BILLIONS)
TABLE 65 VOICE-INTEGRATED WORKSTATION MAJOR PLAYERS, PRODUCTS, AND END MARKETS
VOICE-ACTIVATED CAR KITS
TABLE 66 GLOBAL BLUETOOTH VOICE-ACTIVATED CAR KIT MARKET FORECAST, THROUGH 2015 ($ MILLIONS)
TABLE 67 VOICE-ACTIVATED CAR KIT MAJOR PLAYERS, PRODUCTS, AND END MARKETS
VOICE-ACTIVATED NAVIGATION SYSTEMS
TABLE 68 GLOBAL VOICE-ACTIVATED NAVIGATION SYSTEMS MARKET FORECAST, THROUGH 2015 ($ MILLIONS)
TABLE 69 VOICE-ACTIVATED NAVIGATION SYSTEMS MAJOR CAR MODELS
DISTRIBUTION OF VOICE RECOGNITION CATEGORIES IN SELECTED END PRODUCTS AND MARKETS
TABLE 70 DISTRIBUTION OF VOICE RECOGNITION CATEGORIES IN SELECTED END PRODUCTS AND MARKETS
CHAPTER FIVE: MARKETS BY APPLICATIONS
MARKET CATEGORIES
TABLE 71 SCOPE AND APPLICATIONS OF MARKET CATEGORIES
TABLE 72 GLOBAL FORECAST OF ALL VOICE RECOGNITION MARKETS, THROUGH 2015 ($ BILLIONS)
FIGURE 11 GLOBAL FORECAST OF ALL VOICE RECOGNITION MARKETS, 2009-2015 ($ BILLIONS)
ENTERPRISE MARKET
TABLE 73 FORECAST OF VALUE OF ALL ENTERPRISE VOICE RECOGNITION CATEGORIES, THROUGH 2015 ($ BILLIONS)
CURRENT MARKET
TABLE 74 ENTERPRISE END PRODUCTS BY VOICE RECOGNITION CATEGORY
NICHE MARKETS
Healthcare Market
TABLE 75 COMPANIES OFFERING VOICE-ENABLED HEALTHCARE PRODUCTS
Assistive Technology Market
TABLE 76 ASSISTIVE TECHNOLOGY PROVIDERS PRODUCTS AND END MARKETS
Worldwide Assistive Technology Organizations
TABLE 77 WORLDWIDE ASSISTIVE TECHNOLOGY ORGANIZATIONS
Legal Market — Voice Writing
TABLE 78 COMPARISON OF TRADITIONAL AND VOICE-ENABLED COURT REPORTING TASKS
TABLE 79 VOICE WRITERS TOOL SUITE
Voice-Enabled Telematics Market
TABLE 80 GLOBAL VOICE-ENABLED TELEMATICS MARKET FORECAST, THROUGH 2015 ($ BILLIONS)
TABLE 81 TELEMATICS VOICE-ENABLED PRODUCT PROVIDERS AND AUTO-BASED APPLICATIONS
Telematics Supply Chain
Warehousing Market
TABLE 82 WAREHOUSING MARKET FUNCTIONS THAT BENEFIT FROM VOICE ENABLEMENT
TABLE 83 WAREHOUSING MARKET PROVIDERS PRODUCTS AND END MARKETS
Call (Contact) Center Market
TABLE 84 COST-PER-CALL AND CALL ABANDONMENT RATES BY INDUSTRY ($/%)
Call Center Infrastructure Technologies
Auto Attendants
Automatic Call Distributors (ACDs)
Computer-Telephony Integration (CTI)
Interactive Voice Response
TABLE 85 GLOBAL MARKET FORECAST FOR SPEECH-ENABLED IVR SYSTEMS, THROUGH 2015 ($ BILLIONS)
TABLE 86 PERCENTAGE OF PORTS USED FOR IVR APPLICATIONS PER INDUSTRY
Call Center Analytics
Voice Recognition
Call Center Use
TABLE 87 CALL CENTER USE BY INDUSTRY FUNCTION
TABLE 88 VOICE RECOGNITION CALL CENTER SOLUTIONS PROVIDERS, PRODUCTS, AND APPLICATIONS
Emerging Call Center Trends
Challenges to Growth
Emerging Enterprise Market: Smart Homes
TABLE 89 SMARTHOME VOICE-ACTIVATED PRODUCTS AND APPLICATIONS
Emerging Enterprise Market: Military
Healthcare
High Performance Fighter Aircraft/Helicopters
Air Traffic Controller Training
TELECOMMUNICATIONS MARKET
TABLE 90 GLOBAL MARKET FORECAST FOR ALL TELECOMMUNICATIONS VOICE RECOGNITION CATEGORIES, THROUGH 2015 ($ BILLIONS)
TABLE 91 TELECOMMUNICATIONS END PRODUCTS BY VOICE RECOGNITION CATEGORY
CURRENT MARKETS
TABLE 92 GLOBAL MARKET FORECAST FOR TELECOMMUNICATIONS BY MARKET SECTOR, THROUGH 2015 ($ MILLIONS)
FIGURE 12 GLOBAL MARKET FORECAST FOR TELECOMMUNICATIONS BY MARKET SECTOR, 2009-2015 ($ MILLIONS)
TABLE 93 GLOBAL MARKET SHARE OF TELECOMMUNICATIONS BY SECTOR, 2009-2015 (%)
FIGURE 13 GLOBAL MARKET SHARE OF TELECOMMUNICATIONS, BY SECTOR, 2009-2015 (%)
FUTURE MARKETS
TABLE 94 GLOBAL VOIP GATEWAY COMPANY MARKET SHARE, THIRD QUARTER, 2009 (%)
FIGURE 14 GLOBAL ENTERPRISE VOIP GATEWAY COMPANY MARKET SHARE, THIRD QUARTER, 2009 (%)
TABLE 95 PROJECTED GLOBAL REGIONAL MARKET SHARE OF TELECOMMUNICATION SPEECH-ENABLED IMPLEMENTATIONS, 2010 (%)
FIGURE 15 PROJECTED GLOBAL REGIONAL MARKET SHARE OF TELECOM SPEECH-ENABLED IMPLEMENTATIONS, 2010 (%)
CURRENT PRODUCTS
Voice-Enabled Directory Assistance
Voice-Activated Dialing
Unified Messaging
Voice-Over-IP
TABLE 96 TELECOMMUNICATIONS VOICE-ENABLED PROVIDERS, PRODUCTS, AND APPLICATIONS
EMERGING PRODUCTS
Voice-Activated Email
Voicemail transcription
TABLE 97 VOICE-ACTIVATED EMAIL/VOICEMAIL TRANSCRIPTION PROVIDERS
CHALLENGES TO GROWTH
VOICE PORTAL MARKET
TABLE 98 GLOBAL MARKET FORECAST OF ALL VOICE PORTAL VOICE RECOGNITION CATEGORIES, THROUGH 2015 ($ BILLIONS)
CURRENT MARKETS
TABLE 99 VOICE PORTAL END PRODUCTS BY VOICE RECOGNITION CATEGORY
VOICE PORTAL PROVIDERS
EMERGING PRODUCTS
Assistive Technology Market
TABLE 100 SHARE OF U.S.-BASED INTERNET USERS SEGMENTED BY DISABILITY (%)
FIGURE 16 SHARE OF U.S.-BASED INTERNET USERS SEGMENTED BY DISABILITY (%)
Personal Communications Portal
TABLE 101 VOICE PORTAL PROVIDERS, PRODUCTS, AND APPLICATIONS
CHALLENGES TO GROWTH
CHAPTER SIX: TECHNOLOGIES
TABLE 102 TECHNOLOGIES SUPPORTING VOICE RECOGNITION APPLICATIONS
CHALLENGES FACED BY SUPPORTING TECHNOLOGIES
AUDIO MINING (SPEECH ANALYTICS)
AUTOMATIC SPEECH RECOGNITION
CLOUD COMPUTING
TABLE 103 GLOBAL CLOUD-COMPUTING SERVICES MARKET FORECAST, THROUGH 2015 ($ BILLIONS)
FAR-FIELD MICROPHONE
FIGURE 17 FAR-FIELD MICROPHONE TECHNOLOGY MARKET APPLICATIONS AND RELATED PRODUCTS
INTERACTIVE VOICE RESPONSE
NOISE ABATEMENT
SPEECH BIOMETRICS
TABLE 104 ASIA-PACIFIC BIOMETRIC MARKET BY CATEGORY, 2009 ($ MILLIONS/%)
FIGURE 18 ASIA-PACIFIC BIOMETRIC MARKET SHARE BY CATEGORY, 2009 (%)
TEXT-TO-SPEECH
VOICE-OVER-IP
VOICE-ACTIVATED DIALING
VOICEXML
VoiceXML 2.0
Call Control eXtensible Markup Language (CCXML)
MSML, MSCML, MediaCTRL
Semantic Interpretation for Speech Recognition (SISR)
Speech Recognition Grammar Specification (SRGS)
Speech Synthesis Markup Language (SSML)
Voice Browser
Wireless Application Protocol (WAP)
RESEARCH AND DEVELOPMENT
TABLE 105 VOICE RECOGNITION RESEARCH AND DEVELOPMENT AGENCIES, UNIVERSITIES, AND INITIATIVES
TABLE 106 RESEARCH AND DEVELOPMENT SPENDING FORECAST BY TOP VOICE RECOGNITION PROVIDER, NUANCE, THROUGH 2015 ($ MILLIONS)
CONSORTIUMS
TABLE 107 GLOBAL VOICE-RECOGNITION AND SUPPORTING TECHNOLOGY CONSORTIUMS
INTELLECTUAL PROPERTY
PATENTS
Patent Generation by Top Voice Recognition Providers:Nuance
TABLE 108 FIVE-YEAR GROWTH OF NUANCE PATENTS, THROUGH 2009 (%)
LICENSING
TABLE 109 LICENSING AS A PERCENTAGE OF NUANCE TOTAL REVENUES, 2009 AND 2010 (%)
FIGURE 19 LICENSING AS A PERCENTAGE OF NUANCE TOTAL REVENUES, 2009 AND 2010 (%)
CHAPTER SEVEN: INTERNATIONAL
OVERVIEW
ASIA-PACIFIC
TABLE 110 TOP TEN ASIA-PACIFIC COUNTRIES PER MOBILE SUBSCRIPTIONS, 2009 (MILLIONS)
TABLE 111 ASIA-PACIFIC PARTNERS: SCOPE OF INITIATIVES
LATIN AMERICA
EMERGING MARKETS
CHAPTER EIGHT: INDUSTRY STRUCTURE
VOICE RECOGNITION COMPANY MARKET SHARE
TABLE 112 VOICE RECOGNITION COMPANY MARKET SHARE, 2009 (%)
FIGURE 20 VOICE RECOGNITION COMPANY MARKET SHARE, 2009 (%)
TABLE 113 NUANCE REVENUE BY MARKET NICHE, 2009 (%)
FIGURE 21 NUANCE REVENUE BY MARKET NICHE, 2009 (%)
TABLE 114 RESEARCH AND DEVELOPMENT SPENDING BY GOOGLE, THROUGH 2009 ($ MILLIONS)
TABLE 115 GOOGLE APPLICATION DEVELOPMENT PARTNERSHIPS AND ACQUISITIONS, 2010
VOICE RECOGNITION INDUSTRY RELATIONSHIPS
FIGURE 22 VOICE RECOGNITION INDUSTRY INFRASTRUCTURE
INDUSTRY RELATIONSHIP EXAMPLES
Autonomy etalk Corp.
Company Description
Sales Model
TABLE 116 AUTONOMY REVENUE 5-YEAR PERFORMANCE, THROUGH 2009 ($ MILLIONS)
FIGURE 23 AUTONOMY REVENUE 5-YEAR PERFORMANCE, 2005-2009 ($ MILLIONS)
Convergys Corporation
Company Description
Sales Model
TABLE 117 CHANNEL DISTRIBUTION OF SELECTED VOICE RECOGNITION TECHNOLOGIES
INDUSTRY CONCERNS
REVISING STANDARDS
TABLE 118 REVISING STANDARDS
GOVERNMENT REGULATION
TABLE 119 U.S. REGULATORY ACTIVITY
TABLE 120 ARRA INCENTIVES FOR MEDICARE PROVIDERS, 2011-2015, PER PRACTIONER ($ THOUSANDS)
TABLE 121 MONTHLY COST SAVINGS FOR IMPLEMENTING EMR PROCESS ($ HUNDREDS)
FIGURE 24 MONTHLY COST SAVINGS FOR IMPLEMENTING EMR PROCESS ($ HUNDREDS)
ORGANIZATIONS AND RESEARCH LABS
TABLE 122 ORGANIZATIONS AND RESEARCH LABS
CHAPTER NINE: COMPANY PROFILES
ACTIVE VOICE
BACKGROUND
AJAXWEAVER
BACKGROUND
ANDREA ELECTRONICS CORPORATION
BACKGROUND
ARIALPHONE
BACKGROUND
ASPECT COMMUNICATIONS CORP. (ASPT)
BACKGROUND
AURIX
BACKGROUND
AUTONOMY ETALK
BACKGROUND
AVAYA, INC.
BACKGROUND
CHANT
BACKGROUND
CISCO
BACKGROUND
CLICKFOX
BACKGROUND
CONTACT SOLUTIONS, INC.
BACKGROUND
CONVERGYS CORPORATION
BACKGROUND
CYARA SOLUTIONS
BACKGROUND
DEMANDVOICE, LLC
BACKGROUND
DIGITAL BASE PRODUCTIONS
BACKGROUND
DISAGGREGATE
BACKGROUND
EMPIRIX, INC.
BACKGROUND
EYRETEL PLC (EYR: LONDON)
BACKGROUND
GM VOICES, INC.
BACKGROUND
GOLD SYSTEMS
BACKGROUND
HOLLY CONNECTS
BACKGROUND
INFOSPACE, INC. (NASDAQ: INSP)
BACKGROUND
INFRAWARE
BACKGROUND
IQSERVICES
BACKGROUND
LOGITECH (LOGIY — NASDAQ) (LOGN, LOGZ — SWITZERLAND)
BACKGROUND
LOQUENDO
BACKGROUND
MESSAGE TECHNOLOGIES, INC.
BACKGROUND
MICROAUTOMATION
BACKGROUND
MOVIDILO
BACKGROUND
NEXIDIA
BACKGROUND
NUANCE
BACKGROUND
PARLANCE
BACKGROUND
PERSAY
BACKGROUND
PLUMVOICE
BACKGROUND
PRODUCT SUPPORT SOLUTIONS
BACKGROUND
RESOLVITY
BACKGROUND
RIGHT VOICE, INC.
BACKGROUND
SALMAT
BACKGROUND
SENSORY
BACKGROUND
SIMULSCRIBE
BACKGROUND
SOFTEL
BACKGROUND
SPEECHCYCLE
BACKGROUND
SYNTELLECT
BACKGROUND
TALKTECHNOLOGIES, INC. (TALKTECH)
BACKGROUND
TELLME
BACKGROUND
TOP-VOX
BACKGROUND
TUVOX
BACKGROUND
USAN
BACKGROUND
VERINT WITNESS ACTIONABLE SOLUTIONS
BACKGROUND
VOCOLLECT
BACKGROUND
VOICE2FORM
BACKGROUND
VOICEVAULT
BACKGROUND
VOLTDELTA ONDEMAND SOLUTIONS
BACKGROUND
VOXEO
BACKGROUND
WORDLY VOICES
BACKGROUND
WIZZARD SOFTWARE
BACKGROUND
WYDEVOICE
BACKGROUND
YDILO
BACKGROUND
APPENDIX
VOICE RECOGNITION PARTNERSHIPS 2009-2010
TABLE 123 VOICE RECOGNITION PARTNERSHIPS, 2009-2010
MERGERS AND ACQUISITIONS, 2009-2010
TABLE 124 MERGERS AND ACQUISITIONS, 2009-2010
LICENSING AGREEMENTS 2009
TABLE 125 LICENSING AGREEMENTS, 2009-2010
WORLDWIDE VOICE RECOGNITION PATENTS, 2009-2010
TABLE 126 WORLDWIDE VOICE RECOGNITION PATENTS, 2009-
2010
VOICE RECOGNITION INDUSTRY EVENTS
TABLE 127 VOICE RECOGNITION INDUSTRY EVENTS*
LIST OF TABLES
SUMMARY TABLE GLOBAL VOICE RECOGNITION MARKET,
THROUGH 2015 ($ BILLIONS)
TABLE 1 GLOBAL REVENUES FORECAST FOR CUSTOMER
RELATIONSHIP MANAGEMENT, THROUGH 2015 ($ BILLIONS)
TABLE 2 U.S. VENTURE CAPITAL FINANCING IN RELATED SECTORS,
2008 AND 2009 ($ BILLIONS)
TABLE 3 NUMBER OF U.S. SOFTWARE INDUSTRY DEALS, 2008 AND
2009
TABLE 4 SPEECH RECOGNITION LIFE CYCLE
TABLE 5 INFRASTRUCTURE HARDWARE
TABLE 6 SOFTWARE
TABLE 7 ENHANCED DEVICES
TABLE 8 SCOPE OF REPORT CLASSIFIED BY VOICE RECOGNITION
FUNCTION
TABLE 9 SCOPE OF REPORT CLASSIFIED BY MARKET
TABLE 10 GLOBAL HARDWARE MARKET FORECAST, THROUGH 2015
($ BILLIONS)
TABLE 11 HARDWARE SALES BY END USE, 2009 AND 2010* (%/$
BILLIONS)
TABLE 12 PERCENT OF HARDWARE SALES BY END USE, 2015 ($
BILLIONS)
TABLE 13 GLOBAL SOUND CARD MARKET FORECAST, THROUGH
2015 ($ BILLIONS)
TABLE 14 SOUND CARD MAJOR PLAYERS, PRODUCTS, AND END
MARKETS
TABLE 15 GLOBAL DSP MARKET FORECAST, THROUGH 2015 ($
BILLIONS)
TABLE 16 DIGITAL SIGNAL PROCESSOR MAJOR PLAYERS,
PRODUCTS AND END MARKETS
TABLE 17 GLOBAL SOFTSWITCH MARKET FORECAST, THROUGH
2015 ($ BILLIONS)
TABLE 18 SOFTSWITCH MAJOR PLAYERS, PRODUCTS, AND END
MARKETS
TABLE 19 GLOBAL GATEWAY MARKET FORECAST, THROUGH 2015 ($
BILLIONS)
TABLE 20 GATEWAY MAJOR PLAYERS, PRODUCTS, AND END
MARKETS
TABLE 21 GLOBAL MICROELECTROMECHANICAL SYSTEM (MEMS)
MICROPHONES MARKET FORECAST, THROUGH 2015 ($ MILLIONS)
TABLE 22 WORLDWIDE MICROELECTROMECHANICAL SYSTEM
(MEMS) MICROPHONE MAJOR PLAYERS, PRODUCTS, AND END
MARKETS
TABLE 23 GLOBAL BLUETOOTH HEADSETS MARKET FORECAST,
THROUGH 2015 ($ BILLIONS)
TABLE 24 INTEGRATED HEADSET USE BY FUNCTION (%)
TABLE 25 INTEGRATED HEADSET MAJOR PLAYERS, PRODUCTS,
AND END MARKETS
TABLE 26 GLOBAL SOFTWARE MARKET FORECAST, THROUGH 2015
($ MILLIONS)
TABLE 27 GLOBAL INTERNET PENETRATION AS A PERCENTAGE OF
POPULATION, 2009 (%)
TABLE 28 GLOBAL SOFTWARE MARKET BY END USE, 2009 AND 2010
(%/$ BILLIONS)
TABLE 29 GLOBAL SOFTWARE MARKET FORECAST BY END USE,
2015 (%/$ BILLIONS)
TABLE 30 TYPICAL DEVELOPER KIT TOOL SUITE FOR VOICE
PORTAL APPLICATION
TABLE 31 GLOBAL DEVELOPER KIT MARKET FORECAST, THROUGH
2015 ($ MILLIONS)
TABLE 32 DEVELOPER KIT MAJOR PLAYERS, PRODUCTS, AND END
MARKETS
TABLE 33 GLOBAL AUTOMATIC SPEECH RECOGNITION MARKET
FORECAST, THROUGH 2015 ($ MILLIONS)
TABLE 34 GLOBAL AUTOMATIC SPEECH RECOGNITION MARKET
SHARE, 2009 (%)
TABLE 35 AUTOMATIC SPEECH RECOGNITION MAJOR PLAYERS,
PRODUCTS, AND END MARKETS
TABLE 36 GLOBAL SPEAKER VERIFICATION MARKET FORECAST,
THROUGH 2015 ($ MILLIONS)
TABLE 37 TYPES OF VOICE BIOMETRIC ENGINES
TABLE 38 RANGE OF MARKETS BY APPLICATION FOR SPEECH
VERIFICATION
TABLE 39 SPEAKER VERIFICATION MAJOR PLAYERS PRODUCTS
AND END MARKETS
TABLE 40 GLOBAL TEXT-TO-SPEECH MARKET FORECAST, THROUGH
2015 ($ MILLIONS)
TABLE 41 TEXT-TO-SPEECH MAJOR PLAYERS, PRODUCTS, AND END
MARKETS
TABLE 42 GLOBAL AUDIO MINING MARKET FORECAST, THROUGH
2015 ($ MILLIONS)
TABLE 43 COMPARISON OF GOAL, SCOPE, AND TECHNIQUES OF
TEXT AND DATA MINING
TABLE 44 AUDIO MINING MAJOR PLAYERS, PRODUCTS, AND END
MARKETS
TABLE 45 CALL AND CONTACT CENTER KEY CONCERNS
TABLE 46 GLOBAL VOICE-ENABLED CALL CENTER MARKET
FORECAST, THROUGH 2015 ($ BILLIONS)
TABLE 47 CALL AND CONTACT CENTER TECHNOLOGY WISHLIST
TABLE 48 MAJOR CALL CENTER SPEECH TECHNOLOGY PLAYERS
TABLE 49 KEY REASONS CONTACT/CALL CENTERS ARE ATTRACTED
TO HOSTED/MANAGED SERVICE IVR
TABLE 50 GLOBAL IVR_VOICE-ACTIVATED DIALING MARKET
FORECAST, THROUGH 2015 ($ MILLIONS)
TABLE 51 VOICE-ACTIVATED DIALING MAJOR PLAYERS, PRODUCTS,
AND END MARKETS
TABLE 52 GLOBAL VOICE-ENABLED DIRECTORY ASSISTANCE
MARKET FORECAST, THROUGH 2015 ($ MILLIONS)
TABLE 53 VOICE-ENABLED DIRECTORY ASSISTANCE MAJOR
PLAYERS, PRODUCTS, AND END MARKETS
TABLE 54 GLOBAL VOICE-ENABLED OPERATING SYSTEMS SALES
FORECAST, THROUGH 2015 ($ BILLIONS)
TABLE 55 VOICE-ENABLED OPERATING SYSTEMS MAJOR PLAYERS,
PRODUCTS, AND END MARKETS
TABLE 56 GLOBAL MARKET SHARE OF TOP THREE OPERATING
SYSTEMS, 2009 (%)
TABLE 57 GLOBAL MARKET FORECAST FOR ENHANCED DEVICES,
THROUGH 2015 ($ MILLIONS)
TABLE 58 GLOBAL ENHANCED DEVICE MARKET BY END USE, 2009
AND 2010 (%/$ BILLIONS)
TABLE 59 GLOBAL ENHANCED DEVICE MARKET BY END USE, 2015
($ BILLIONS)
TABLE 60 GLOBAL POCKET ELECTRONIC LINGUISTIC DEVICE
MARKET FORECAST, THROUGH 2015 ($ MILLIONS)
TABLE 61 POCKET ELECTRONIC LINGUISTIC DEVICES MAJOR
PLAYERS, PRODUCTS, AND END MARKETS
TABLE 62 GLOBAL IP CENTREX MARKET FORECAST, THROUGH 2015
($ BILLIONS)
TABLE 63 IP CENTREX MAJOR PLAYERS, PRODUCTS, AND END
MARKETS
TABLE 64 GLOBAL VOICE-INTEGRATED WORKSTATION MARKET
FORECAST, THROUGH 2015 ($ BILLIONS)
TABLE 65 VOICE-INTEGRATED WORKSTATION MAJOR PLAYERS,
PRODUCTS, AND END MARKETS
TABLE 66 GLOBAL BLUETOOTH VOICE-ACTIVATED CAR KIT
MARKET FORECAST, THROUGH 2015 ($ MILLIONS)
TABLE 67 VOICE-ACTIVATED CAR KIT MAJOR PLAYERS, PRODUCTS,
AND END MARKETS
TABLE 68 GLOBAL VOICE-ACTIVATED NAVIGATION SYSTEMS
MARKET FORECAST, THROUGH 2015 ($ MILLIONS)
TABLE 69 VOICE-ACTIVATED NAVIGATION SYSTEMS MAJOR CAR
MODELS
TABLE 70 DISTRIBUTION OF VOICE RECOGNITION CATEGORIES IN
SELECTED END PRODUCTS AND MARKETS
TABLE 71 SCOPE AND APPLICATIONS OF MARKET CATEGORIES
TABLE 72 GLOBAL FORECAST OF ALL VOICE RECOGNITION
MARKETS, THROUGH 2015 ($ BILLIONS)
TABLE 73 FORECAST OF VALUE OF ALL ENTERPRISE VOICE
RECOGNITION CATEGORIES, THROUGH 2015 ($ BILLIONS)
TABLE 74 ENTERPRISE END PRODUCTS BY VOICE RECOGNITION
CATEGORY
TABLE 75 COMPANIES OFFERING VOICE-ENABLED HEALTHCARE
PRODUCTS
TABLE 76 ASSISTIVE TECHNOLOGY PROVIDERS PRODUCTS AND
END MARKETS
TABLE 77 WORLDWIDE ASSISTIVE TECHNOLOGY ORGANIZATIONS
TABLE 78 COMPARISON OF TRADITIONAL AND VOICE-ENABLED
COURT REPORTING TASKS
TABLE 79 VOICE WRITERS TOOL SUITE
TABLE 80 GLOBAL VOICE-ENABLED TELEMATICS MARKET
FORECAST, THROUGH 2015 ($ BILLIONS)
TABLE 81 TELEMATICS VOICE-ENABLED PRODUCT PROVIDERS AND
AUTO-BASED APPLICATIONS
TABLE 82 WAREHOUSING MARKET FUNCTIONS THAT BENEFIT
FROM VOICE ENABLEMENT
TABLE 83 WAREHOUSING MARKET PROVIDERS
PRODUCTS AND END MARKETS
TABLE 84 COST-PER-CALL AND CALL ABANDONMENT
RATES BY INDUSTRY ($/%)
TABLE 85 GLOBAL MARKET FORECAST FOR SPEECHENABLED
IVR SYSTEMS, THROUGH 2015 ($ BILLIONS)
TABLE 86 PERCENTAGE OF PORTS USED FOR IVR
APPLICATIONS PER INDUSTRY
TABLE 87 CALL CENTER USE BY INDUSTRY FUNCTION
TABLE 88 VOICE RECOGNITION CALL CENTER SOLUTIONS
PROVIDERS, PRODUCTS, AND APPLICATIONS
TABLE 89 SMARTHOME VOICE-ACTIVATED PRODUCTS AND
APPLICATIONS
TABLE 90 GLOBAL MARKET FORECAST FOR ALL
TELECOMMUNICATIONS VOICE RECOGNITION CATEGORIES,
THROUGH 2015 ($ BILLIONS)
TABLE 91 TELECOMMUNICATIONS END PRODUCTS BY VOICE
RECOGNITION CATEGORY
TABLE 92 GLOBAL MARKET FORECAST FOR
TELECOMMUNICATIONS BY MARKET SECTOR, THROUGH 2015 ($
MILLIONS)
TABLE 93 GLOBAL MARKET SHARE OF TELECOMMUNICATIONS BY
SECTOR, THROUGH 2015 (%)
TABLE 94 GLOBAL VOIP GATEWAY COMPANY MARKET SHARE,
THIRD QUARTER, 2009 (%)
TABLE 95 PROJECTED GLOBAL REGIONAL MARKET SHARE OF
TELECOMMUNICATION SPEECH-ENABLED IMPLEMENTATIONS,
2010 (%)
TABLE 96 TELECOMMUNICATIONS VOICE-ENABLED PROVIDERS,
PRODUCTS, AND APPLICATIONS
TABLE 97 VOICE-ACTIVATED EMAIL/VOICEMAIL TRANSCRIPTION
PROVIDERS
TABLE 98 GLOBAL MARKET FORECAST OF ALL VOICE PORTAL
VOICE RECOGNITION CATEGORIES, THROUGH 2015 ($ BILLIONS)
TABLE 99 VOICE PORTAL END PRODUCTS BY VOICE RECOGNITION
CATEGORY
TABLE 100 SHARE OF U.S.-BASED INTERNET USERS SEGMENTED BY
DISABILITY (%)
TABLE 101 VOICE PORTAL PROVIDERS, PRODUCTS, AND
APPLICATIONS
TABLE 102 TECHNOLOGIES SUPPORTING VOICE RECOGNITION
APPLICATIONS
TABLE 103 GLOBAL CLOUD-COMPUTING SERVICES MARKET
FORECAST, THROUGH 2015 ($ BILLIONS)
TABLE 104 ASIA-PACIFIC BIOMETRIC MARKET BY CATEGORY, 2009
($ MILLIONS/%)
TABLE 105 VOICE RECOGNITION RESEARCH AND DEVELOPMENT
AGENCIES, UNIVERSITIES, AND INITIATIVES
TABLE 106 RESEARCH AND DEVELOPMENT SPENDING FORECAST
BY TOP VOICE RECOGNITION PROVIDER, NUANCE, THROUGH
2015 ($ MILLIONS)
TABLE 107 GLOBAL VOICE-RECOGNITION AND SUPPORTING
TECHNOLOGY CONSORTIUMS
TABLE 108 FIVE-YEAR GROWTH OF NUANCE PATENTS, THROUGH
2009 (%)
TABLE 109 LICENSING AS A PERCENTAGE OF NUANCE TOTAL
REVENUES, 2009 AND 2010 (%)
TABLE 110 TOP TEN ASIA-PACIFIC COUNTRIES PER MOBILE
SUBSCRIPTIONS, 2009 (MILLIONS)
TABLE 111 ASIA-PACIFIC PARTNERS: SCOPE OF INITIATIVES
TABLE 112 VOICE RECOGNITION COMPANY MARKET SHARE, 2009
(%)
TABLE 113 NUANCE REVENUE BY MARKET NICHE, 2009 (%)
TABLE 114 RESEARCH AND DEVELOPMENT SPENDING BY GOOGLE,
THROUGH 2009 ($ MILLIONS)
TABLE 115 GOOGLE APPLICATION DEVELOPMENT PARTNERSHIPS
AND ACQUISITIONS, 2010
TABLE 116 AUTONOMY REVENUE 5-YEAR PERFORMANCE,
THROUGH 2009 ($ MILLIONS)
TABLE 117 CHANNEL DISTRIBUTION OF SELECTED
VOICE RECOGNITION TECHNOLOGIES
TABLE 118 REVISING STANDARDS
TABLE 119 U.S. REGULATORY ACTIVITY
TABLE 120 ARRA INCENTIVES FOR MEDICARE
PROVIDERS, 2011-2015, PER PRACTIONER ($
THOUSANDS)
TABLE 121 MONTHLY COST SAVINGS FOR
IMPLEMENTING EMR PROCESS ($ HUNDREDS)
TABLE 122 ORGANIZATIONS AND RESEARCH LABS
TABLE 123 VOICE RECOGNITION PARTNERSHIPS, 2009 -
2010
TABLE 124 MERGERS AND ACQUISITIONS, 2009-2010
TABLE 125 LICENSING AGREEMENTS, 2009-2010
TABLE 126 WORLDWIDE VOICE RECOGNITION PATENTS,
2009-2010
TABLE 127 VOICE RECOGNITION INDUSTRY EVENTS*
LIST OF FIGURES
SUMMARY FIGURE GLOBAL VOICE RECOGNITION MARKET, 2009-
2015 ($ BILLIONS)
FIGURE 1 HARDWARE SALES BY END USE, 2010 (%)
FIGURE 2 HARDWARE SALES BY END USE, 2015 (%)
FIGURE 3 INTEGRATED HEADSET USE BY FUNCTION (%)
FIGURE 4 GLOBAL INTERNET PENETRATION AS A PERCENTAGE OF
POPULATION, 2009 (%)
FIGURE 5 SOFTWARE MARKET SHARE BY END USE, 2010 (%)
FIGURE 6 GLOBAL SOFTWARE MARKET SHARE BY END USE, 2015
(%)
FIGURE 7 GLOBAL AUTOMATIC SPEECH RECOGNITION MARKET
SHARE, 2009 (%)
FIGURE 8 GLOBAL MARKET SHARE OF TOP THREE OPERATING
SYSTEMS, 2009 (%)
FIGURE 9 GLOBAL ENHANCED DEVICE MARKET SHARE BY END
USE, 2010 (%)
FIGURE 10 GLOBAL ENHANCED DEVICE MARKET SHARE BY END
USE, 2015 (%)
FIGURE 11 GLOBAL FORECAST OF ALL VOICE RECOGNITION
MARKETS, 2009-2015 ($ BILLIONS)
FIGURE 12 GLOBAL MARKET FORECAST FOR
TELECOMMUNICATIONS BY MARKET SECTOR, 2019-2015 ($
MILLIONS)
FIGURE 13 GLOBAL MARKET SHARE OF TELECOMMUNICATIONS,
BY SECTOR, THROUGH 2015 (%)
FIGURE 14 GLOBAL ENTERPRISE VOIP GATEWAY COMPANY
MARKET SHARE, THIRD QUARTER, 2009 (%)
FIGURE 15 PROJECTED GLOBAL REGIONAL MARKET SHARE OF
TELECOM SPEECH-ENABLED IMPLEMENTATIONS, 2010 (%)
FIGURE 16 SHARE OF U.S.-BASED INTERNET USERS SEGMENTED BY
DISABILITY (%)
FIGURE 17 FAR-FIELD MICROPHONE TECHNOLOGY MARKET
APPLICATIONS AND RELATED PRODUCTS
FIGURE 18 ASIA-PACIFIC BIOMETRIC MARKET SHARE BY
CATEGORY, 2009 (%)
FIGURE 19 LICENSING AS A PERCENTAGE OF NUANCE TOTAL
REVENUES, 2009 AND 2010 (%)
FIGURE 20 VOICE RECOGNITION COMPANY MARKET SHARE 2009 (%)
FIGURE 21 NUANCE REVENUE BY MARKET NICHE, 2009 (%)
FIGURE 22 VOICE RECOGNITION INDUSTRY INFRASTRUCTURE
FIGURE 23 AUTONOMY REVENUE 5-YEAR PERFORMANCE, 2005-2009
($ MILLIONS)
FIGURE 24 MONTHLY COST SAVINGS FOR IMPLEMENTING EMR
PROCESS ($ HUNDREDS)
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For full details, please email keithw@cmsinfo.com
