Predictive dialer
What Is A Predictive Dialer?
The following is a definition for Predictive Dialer from Wikipedia:
- "A predictive dialer is a computerized system that automatically dials batches of telephone numbers for connection to agents assigned to sales or other campaigns. Predictive dialers are widely used in call centers."
According to google"Definitions of Predictive dialer on the Web:
- A predictive dialer is an outbound call processing system designed to maintain a high level of utilization and cost efficiency in the contact center. The dialer automatically calls a list of telephone numbers, screens the unnecessary calls such as answering machines and busy signals, and then connects a waiting representative with the customer.
note: above text may be copyrighted by it's respective owners)A VOIP Predictive Dialer, a.k.a. soft predictive dialer, is a software product capable of predictive dialing using VOIP service directly. Besides computer and internet connection, there is no equipment needed in order to use VOIP predictive dialer.
Software Only Predictive Dialer
New predictive dialing technology, together with faster computers and bigger broadband bandwidth, enables software only predictive dialers to work as good as or even better than hardware based dialers. Software based solution avoids expensive telephony board and associated hardware maintenance cost. It is easy to install and configure. For example, it is very easy to setup remote agent (at home agent).SOFTWARE ONLY PREDICTIVE DIALER
- OnDemand predictive dialler - from 5 seats upwards. http://ondemand.magneticnorth.com/OUTBOUNDDIALLER/tabid/222/Default.aspx
- Voicent AgentDialer - a software only, and windows based predictive dialer
- MDLsolutions,Inc. - VoIP Dialer and Predictive Dialer. Windows based comprehensive and dynamic SIP/VoIP dialer with a robust SQL database that can meet the needs of a call center, or act as a stand alone automated dialer processing dialing scripts. You can start off with as little as 1 channel and scale up to 500 simultaneous channels. You can also request unique processing scripts that we call "Actions", that will meet your exact dialing needs, or just combine the ones we already provide to meet your dialing needs. Try it out for free. Limited free support is available.
Predictive Dialer Equipment
Predictive dialers are usually desktop computers equiped with either special telephony voice boards or off-the-shelf voice modems. Traditionally, voice modems lack many of the features telephony boards offer. For example, call progress detection, call transfer, etc. However, with the ever improvement in today's computer speed, many of the telephony board features are implemented in software, which drastically reduces the cost and improves flexibility.Another advantage of using a voice modem based system is that it can turn a laptop computer to an autodialing system. There are good quality USB based voice modems, such as those from Creative Lab and Zoom.
See Also
- How to make a predictive outbond queue with Asterisk - Tutorial in french with code examples.
WINDOWS PC BASED HOSTED PREDICTIVE DIALER
- 3CLogic - Hosted Predictive Dialer . No upfront cost required and based on Software as a Service model (SaaS). Free trial and training given.Offers inbound and blended services too along with outbound predictive dialer for call centers anywhere in the world.
GPL-LICENSED DIALERS BASED UPON ASTERISK
- AACC - Asterisk Advanced Call Center is an underway project which aims to create a full CTI solution for the Asterisk PBX. It will include such features as multi-customer and multicampaign predictive dialing, with IVR-only, agent-only, and IVR+Agent type campaigns. First official released planned for Q1-2009. View site.
- GnuDialer - GPL'd Predictive Dialer and Web CRM Solution. Visit GnuDialer.org
- The above is the original gnudialer site that has not seen an update in ages. Visit dynx.net/gnudialer for current information.
- VICIDIAL Dialer - GPL'd Predictive dialer and Inbound/Outbound call center solution. Project site.
- VicidialNOW - Automated installation Call Center Suite which is base on VICIDIAL Project site.
COMMERCIAL DIALERS BASED UPON ASTERISK
- Axiom Predictive Dialer from Oxgreen, Predictive Dialer and Web CRM Solution, Provider With Operations in India, Middle East, Europe, Singapore etc Tel: +91 484 353300, Mob: +91 9446562636
- Autodialer from DSC - phone system that automatically calls numbers from a computer maintained list.
- Autodialer from Voicent
- Answer Machine Detection from DSC
- asterCRM Predictive Dialer and Web CRM Solution, provides both open source and commerical version
- CCI-PBX: PBX Manager and Call Center Edition, English and Spanish. 100% Web Based. Call Center Features: Inbound, Preview Dialer, Progressive Dialer, Predictive Dialer, Automatic Dialer Commercial
- Vcare call center - Call Center A call center provider which offers Predictive Dialer and IVR solutions, uses the product in its call centers in India at over 200 stations.
- Predilux from Attractel - more than a regular Predictive dialer - 5 modes; 4 types of login
- Adiance Bizcom Call Center Solution VOIP call center solution for the contact center industry based on an open source, standard-based IP PBX, Asterisk.
- Aheeva Contact Center Solution -Predictive Dialer and CTI from Aheeva
- CallFire - A predictive Auto dialer / Voice Broadcasting featuring Virtual Call Center with Popup. J2EE Core / JMS Messaging = Scalability & Reliability.
- DACX Predictive Dialer
- DialOne* - Predictive Dialer Asterisk based dialer. 5 Modes of Operation: Predictive, Power, Click to Dial, IVR and SMS. Windows user interface, works with Windows 7. Currently +450 positions in Argentina already using it. Phone Number Normalizer, Data Segmentation Control and much more.
- Dialapplet - A Predictive dialer, progressive dialer, Power dialer and Androdialer.
- Dow Networks - Call Center Suite Hosted Solution with more than a regular Predictive dialer - 6 modes (Broadcast, Predictive, Progressive, Power, Manual Dialing and Blended) Also included is IRV GUI Scripting Tool and Workforce Management. Currently 450+ call centers are using Dow Networks in 50+ countries.
- DragonSUITE Real Predictive Dialer Call Center Solution with J2EE Core, jBPM IVR Engine, JMS Support. DragonINFO Complete reporting solution. DragonTECHDragonTECH Latinoamerica
- E-Horizons Predictive dialer 'GALAXY 3.4', 5 types of login multi campaign http://www.ehorizons.in/PredictiveDialer.htm
- Genesis Communications, Inc. www.genesiscommunications.biz.) Completely hosted call center applications, customizable to any industry, Outbound modes include, Preview, Predictive and Power, Inbound and blended modes available. Live transfer feature allows agents to transfer a call to a closer or route calls based on skillset or language. US based support, high touch customer training. Flat fee per agent, no additional per min. costs for outbound dialing. The best voice quality of any hosted service. Your agents dont need extensive training, they simply logon and begin taking calls. Call today for a Live Demonstration and see for yourself.
- HelloHunter Website Hello Hunter Sales Dialer The only Flash based hosted predictive dialer. SaaS. Free trial. Unique commercial software, highly scalable.
- Indosoft Predictive Dialer provides compliant, automatic, self-pacing predictive dialing. It is an integral part of Indosoft's call center software Q-Suite which comes with a sophisticated Scripting tool, CRM, Live Dashboard and detailed Reports.
- MarketDialer by SafeSoft Solutions presents a Hosted Predictive Dialer solution combined with a full suite of tools that empower call centers to expand, together with fast, low-cost deployment � with complete set up taking as little as 45 minutes; making it the perfect predictive dialing software for virtual and/or distributed call centers.
- Predilux
- Presence CRM Optimizer - Predictive Dialer and CTI Solution set
- SafeSoft Solutions
- ShadyDial
- SineDialer - The World's Most Advanced Predictive Dialer from SineApps, the producers of the Daily Asterisk News
- Skyy Consulting Predictive Dialer - Predictive Dialers with J2EE Core and JMS Queueing for high reliability and scaling Skyy Consulting
- OmegaDial - Auto-dialer for high-volume call campaigns from Asteria Solutions Group
- TeleRep Performance Optimizer - The World's Most Cheapest Predictive Dialer with free US DNC Scrubbing
- IPDialBOX - http://www.microsyslabs.com/ipdialbox.html Predictive Dialer, Call Center Solution, Complete reporting solution Microsyslabs.com
- APoD - Aster Power Dialer - http://www.apod.co.in Robust , Feature rich , Light weight , complete outbound contact center suite which work with any asterisk based pbx system , even with embedded asterisk pbx.
COMMERCIAL DIALERS BASED UPON FREESWITCH
- Hello Hunter Sales Dialer Hosted Predictive Dialer100% SaaS hosted predictive dialer. Only commercial predictive/auto dialer based on Freeswitch. Web-based Phone--no hassle installs. Unique GUI. Highly scalable.
- YTEL Hosted Predictive Dialer Easy to use Hosted Predictive Dialer with Unlimited minutes to US/Canada (including US Territories like Puerto Rico). Use any compatible SIP hard or softphone. Also works with Google Talk or use our built in softphone. 24x7 Support. Instant Signup for this Hosted Predictive Dialer.
OTHER COMMERCIAL PREDICTIVE DIALERS
- Advants IVR Technology from Stauffer Technologies, Inc. - Speech enabled VOIP Predictive Dialer solutions on site or hosted. High Quality solutions at reasonable rates!
- Predictive Dialer Digital T1 and VOIP plus Automated Voice Response plus IVR software and ACD software.
- Database Systems Corp. - Analog predictive dialer with ACD, IVR, and Voice broadcasting features.
- Five9 Predictive Dialer VOIP-based predictive dialer, part of the Five9 Virtual Call Center Suite.
- Voicent Predictive Dialer The best example is Voicent Predictive dialer.
- Centcom Predictive Dialer / Centcom Virtual Call CenterCCDS' Centcom non-VOIP dialers are the best in class.
- Dialers from InsideSales.com
- Hosted Predictive Dialer Hosted Predictive Dialing from hostedpredictivedialer.net
- Hosted Predictive Dialer Hosted VOiP Call Center Solution from Magnalogix.com
DIALER AND CALL CENTER REPORTING TOOLS
- QueueMetrics can be used to measure an outbound campaign using a dialer.
- Predictive Dialer Simulation Model - measures performance of predictive dialing campaigns including cost and profit model.
- Asterisk: Wiki home page | FAQ | Introduction
Consultants focusing on predictive dialing methods
- Click4PBX : Is offering a Hosted Vicidial Solution. High end dedicated servers hosted on the level 3 backbone.
- SineApps : Producers of the Daily Asterisk News, and SineDialer. We are also able to assist with other packages.
- Sound Choice Communications LLC : Vici installation support. Vici over TrixBox specialists.
- .e4 Technologies : Open Enterprise Consulting- .e4
- Resolv Consulting : Genesis Communications Hosted Dialer Script Customization and development support - (866)455-7487
- VCCS : Hosted VICIdial VPS Solutions and Call Center Termination.
Call center Friendly Providers
- ContactTel supplies up to 200 channels on signup for call centers, CID passed as you supply, white routes, best ASR
- YTEL Wholesale Termination Call center friendly. White Route, CID. Plug your call center into our carrier grade network. Fiber Cross Connection, Physical Hardware Hosting, or Cloud Hosting Available. Tested with Asterisk, Vici, Freeswitch, Davox, and Sonus.
via voip-info.org
USEFUL
