Sunday, 25 March 2012

EDEN PROJECT - Product recall: strung seed bracelet


Product recall: strung seed bracelet

In December 2011, as a precautionary measure, we began recalling these strung seed bracelets (pictured), which had been on sale in our shop at the Eden Project visitor attraction. Eden was one of 36 outlets in the UK that had been supplied the bracelets by a company based in Suffolk. 

We have been contacting customers to warn them that the bracelet contains seeds that are poisonous if ingested. 

Our advice is that anyone who has bought such a bracelet from the Eden Shop in the last two years should call the shop team on 01726 818802 to arrange a full refund.

Please note that the online version of the Eden Shop has never sold this item and is not affected by this product recall.

For enquiries regarding returns and refunds, please call our shop team on 01726 818802.


Q: How dangerous are these seeds?
A: The Health Protection Agency say:
"The National Poisons Information Service (NPIS), which is commissioned by the Health Protection Agency, has been made aware that bracelets are being sold in the United Kingdom that may contain seeds from the plant Abrus precatorius. Seeds from Abrus precatorius contain the poison abrin which is very toxic. Ingestion of any quantity of chewed, crushed or drilled (such as in a necklace) seeds should be regarded seriously because, if fully absorbed, even small amounts of abrin can be fatal.
"However, seeds are not expected to cause serious problems if swallowed whole and not chewed. 
"There may be a delay of up to three days before symptoms e.g. vomiting, abdominal pain or diarrhoea occur. Anyone who is suspected of ingesting seeds from this plant should seek medical advice immediately.
"Information on the specialist management of patients suspected of poisoning is available to healthcare professionals through NPIS, the poisons advisory service for frontline clinicians across the UK."

Q: Are all seed bracelets sold by the Eden Project affected?
A: No, only the one shown in this image, with red and black seeds, and refunds will only be given on this bracelet.
Q: What should customers do if they have the product?   
A: Please call our shop team on 01726 818802 to arrange a refund. 

Q: Do I need a receipt to claim the refund you are offering?
A: No, we will accept the bracelet without an Eden Project receipt, but if you didn’t buy the bracelet from us, we would ask that you return the bracelet to the place that you purchased it and request a refund from them. We will not accept bracelets that are presented to us accompanied by receipts from other retailers.
Q: How can I find out more information?
A: For enquiries regarding refunds, please call our shop team on 01726 818802.