Thursday, 25 November 2010

CallMiner: the leader in enterprise speech analytics. about us.

  • The proof is in the pudding means “You will not fully comprehend it until you try it,” or
    “the results are what count.”
    Wikipedia, Miguel de Cervantes in Don Quixote

    As proof, the total number of customer calls CallMiner has analyzed to date:
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about us
CallMiner is the leader in enterprise speech analytics.

Founders Gallino, LaCoursiere and Brown incubated CallMiner in 2002. Since then
we’ve established a global footprint and have offices throughout the U.S. and U.K.

We’ve been fortunate to be awarded several patents and registered trademarks,
and are the recipient of many major awards, including product of the year.
We are immensely proud of our achievements.

Organizations choose to implement CallMiner Eureka speech analytics for our ability to:
  • Analyze 100% of Every Customer Conversation.

    CallMiner is the only speech analytics provider that mines 100% of every conversation.
    It is not feasible or reasonable to listen to 100% of customer conversations and making decisions on a small sample of calls is risky. CallMiner automates the process of listening to 100%
    of conversations, ensuring organizations are able to listen to the voice of every customer.
  • Scale the Enterprise.

    Enterprise customers require a disciplined business approach, and everyone is different.
    CallMiner has some of the largest organizations in the world as its customers because
    we have he know-how to address their special needs. CallMiner is the only speech analytics provider that scales the enterprise with the lowest total cost of use and maximum benefit. CallMiner’s unique architecture allows our customers to expand the solution to any Line of Business, site or business unit without huge costs.
  • Generate Business Intelligence.

    We know why customers are calling, what they are talking about, what their experience is like, etc. All call data is layered providing executives with performance dashboards and multilevel, cross sectional analysis. CallMiner delivers customer intelligence directly to executives’ desks, empowering them with “right now” business stats. Executives are able to hear consumers whispering about new and expanded markets and react to these shifts "ahead of the curve," realizing faster sales growth, reduced risk, greater efficiency and higher customer retention.
  • Be Platform Independent.

    CallMiner can be used by any organization that records customer calls on any platform. So regardless of what type or kind of recorder you have, we have the ability to integrate seamlessly.
  • Because You Don’t Know What You Don’t Know.

    CallMiner Eureka offers an unlimited, unrestricted and open probe of every customer conversation. Unlike phonetic-based search applications where you must write a query
    to get an answer, Eureka automatically provides you with an answer.